Privacy Policy

1. Introduction

MeetBobbie.ai ("MeetBobbie," "we," "us," or "our") respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or use our services (collectively, the "Services").

MeetBobbie.ai is a product operated and owned by Raven Studios, LLC.

This policy applies to all users, including visitors, customers, trial users, and authorized users acting on behalf of an organization.

2. Information We Collect

2.1 Information You Provide

We may collect information you voluntarily provide, including:

• Name, email address, phone number
• Company or organization details
• Account credentials
• Payment and billing information
• Communications with MeetBobbie (support, onboarding, feedback, and messages you send through our contact form)
• Content you upload or create within the platform (contacts, notes, emails, tasks)

2.2 Information Collected Automatically

When you use MeetBobbie, we may automatically collect:

• IP address, device type, browser type
• Usage data (features used, actions taken)
• Log files, timestamps, and diagnostic data
• Cookies and similar tracking technologies

2.3 Integrated Services (Google, Microsoft, etc.)

If you connect third-party services (e.g., Gmail, Outlook), we access only the data required to provide user-requested functionality. We do not access data without your authorization and do not use connected account data for advertising.

3. How We Use Information

We use collected information to:

• Provide, operate, and maintain the Services
• Authenticate users and manage accounts
• Enable CRM features, automation, and AI assistance
• Send transactional emails and service notifications
• Improve product performance and reliability
• Comply with legal and regulatory requirements
• Detect fraud, abuse, or security threats

We do not sell personal data.

4. AI & Automated Processing

MeetBobbie uses AI and automation to assist users with tasks, recommendations, and workflow optimization.

• AI outputs are assistive, not authoritative.
• Users remain responsible for decisions made using AI-generated suggestions.
• Customer data is not used to train public AI models.

5. Data Sharing & Disclosure

We may share data only with:

• Service providers (hosting, payments, analytics)
• OAuth providers you explicitly connect
• Legal authorities when required by law
• Successors in the event of a merger or acquisition

All vendors are contractually required to protect your data.

6. Data Security

We implement industry-standard safeguards including:

• Encryption in transit and at rest
• Role-based access controls
• Tenant-level data isolation
• Secure API authentication

No system is 100% secure, but we actively work to protect your data.

7. Data Retention

We retain data only as long as necessary to provide services, meet legal obligations, or resolve disputes. Users may request data deletion subject to legal and contractual requirements.

8. Your Rights

Depending on your location, you may have rights to:

• Access your data
• Correct inaccurate information
• Request deletion
• Object to certain processing

Requests can be submitted to hello@meetbobbie.ai.

9. Cookies & Tracking

MeetBobbie uses cookies and similar storage for authentication, security, and performance. You may disable cookies in your browser, but functionality may be limited.

On our public pages we may also use privacy-friendly page analytics from Cloudflare, and Cloudflare Turnstile to keep automated submissions out of our sign-up, early access, and contact forms. Optional advertising cookies are described in the next section and are only used if you accept them.

Every public page has a "Cookie settings" link in the footer. It shows what we store and, where we use an optional advertising cookie, lets you accept or decline it at any time. We honor Global Privacy Control. If your browser sends that signal, we treat it as a decline and do not use advertising cookies.

Emails that our customers send through MeetBobbie campaigns may track whether you open the email and which links you click, so the sender can see how people engage. You can unsubscribe from any campaign email.

10. Advertising Measurement (Meta)

On our public pages for nonprofits (the MeetBobbie for Nonprofits landing page and sign-up page) we may use the Meta Pixel and the Meta Conversions API to measure how our advertising performs. If you accept the cookie notice, Meta may receive:

• Which public page you viewed and that you started or completed sign-up
• Your browser and device information, IP address, and Meta cookie identifiers
• A one-way hashed version of your email address, sent from our servers when you complete sign-up, so Meta can match the sign-up to an ad without receiving your email in readable form

We tag these events as coming from our nonprofit audience. We do not run the Meta Pixel inside the MeetBobbie app after you log in, and we never send Meta your contacts, supporters, notes, messages, or any other content you store in MeetBobbie.

You can decline in the cookie notice, change your choice by clearing this site's stored data in your browser, or manage ad settings in your Meta account. Meta's use of the data is described in Meta's own privacy policy.

11. Google User Data

If you connect a Google account (such as Gmail or Google Calendar), MeetBobbie's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

• We use Google data only to provide and improve the features you asked for, such as showing your conversations and sending email you approve.
• We do not use Google data for advertising, and we do not sell it.
• We do not allow people to read your Google data unless you ask us to, it is needed for security or to follow the law, or the data is aggregated and anonymized for internal operations.
• We do not use Google data to train generalized AI models.
• You can disconnect Google at any time in your settings or at myaccount.google.com/permissions.

Conversation notices (optional). If you turn on conversation notices, MeetBobbie looks only at the header lines of emails you have sent from your connected Gmail or Outlook account (sender, recipients, subject and date) and whether the recipient replied in the same conversation, so it can suggest people you may want to add. It does not read the body of any email for this, and it does not look at the rest of your inbox. If you choose to add a person, MeetBobbie reads your emails with that person from the previous 90 days, up to 50 messages, one time, to summarize the conversation on their record, and then stores new emails with that person as they arrive. Emails with a person you have added are visible to the members of your workspace who can see that person's record. The setting is off until you turn it on, it is per person, and you can turn it off at any time.

12. Service Providers (Subprocessors)

We use the following providers to run MeetBobbie. They process data on our behalf and only for the purpose listed. We do not sell personal data to any of them.

13. Children's Privacy

MeetBobbie is not intended for users under 18. We do not knowingly collect data from children.

14. Changes to This Policy

We may update this policy periodically. Continued use of the Services constitutes acceptance of the revised policy.

15. Contact

If you have questions about this Privacy Policy or our data practices, contact us at: